A well-written, informative, interesting resume can guarantee successful employment in a prestigious company. Among the components of the relevant document, which many HR specialists consider key, is information about achievements. How to correctly reflect them on a resume? What types of facts must be included in a document?

Priority of facts

Experts recommend that achievements in your resume should be supported by facts and figures. This will be more convincing than any beautiful words. The main thing is to correctly correlate the indicators with the positions that the candidate held at that moment, and not to confuse anything. Because, for example, a record like: “The client support specialist increased the department’s sales by 20% in a year” would look quite strange.

There is no need to be shy about artificially increasing the number of feats by reflecting personal achievements in your resume. That is, for example, you can classify those same sales of 20% (if you are really an expert in them!) into separate product groups. How? As an option - “increased department sales in the office supplies segment by 30%”, in another line - “increased software sales turnover by 10%”. The arithmetic mean will remain the same, but in fact there will be more achievements.

Non-disclosure principle

At the same time, when reflecting achievements in your resume using numbers and facts, you need to know when to stop. The fact is that in the activities of almost any company it is present, however, it can be contained in the very figures and facts that the candidate wishes to cite in his resume. Perhaps, for the former employer, the leak of such and such data will not become critical. But the managers of the company where the person is going may not like the fact that the candidate easily takes secret information outside the employing company. Experts advise those who work in retail to be especially attentive. Achievements in a sales consultant's resume certainly require numbers (like no other document of this type). But in many cases they will constitute a trade secret.

Reliability instead of numbers

What to do if, due to the specifics of the position held, the candidate cannot provide specific figures and facts? It is quite difficult, for example, to reflect this kind of achievements of an accountant in a resume. Or, for example, an office manager. They don't sell anything, but perform functional work. How should they be?

In this case, experts recommend focusing on the precise implementation of functional operations. That is, list job responsibilities with comments like “performed without errors.” And if there were some shortcomings, then that might even be good. If they were corrected, then the fact that there were errors can be turned into an achievement. It is enough just to enter a small explanation in one line with information about the defect: “I solved such and such a problem.”

Templates are useless

Achievements on a resume are an important aspect. But an equally significant factor is the form of presentation of information. It often happens that there are plenty of achievements, but for some reason the HR manager ignores them. The summary should be made in such a way that the person reading it has a desire to at least become familiar with the facts contained in it, and not just skim at one glance. How to do it?

Experts recommend, as an option, to focus on reflecting the uniqueness of previous experience. So that when looking at the resumes of candidates with the same track record, the manager can see that this person really learned something useful from his previous job. And therefore there is a high probability that he will do the same in the new company. How to do this in practice?

Very simple. When listing previous jobs and positions (with achievements), give small accompanying comments. Such as, for example, “mastered the art of cold selling.” Or, let’s say, “learned the 1C program.” An employer always wants to see effective specialists in its ranks. One of the criteria for this is the desire to learn and master new tools at work. However, this quality must be reflected in the resume.

At the same time, HR specialists do not recommend experimenting too much with the appearance of your resume. It happens that candidates present information about themselves in the form of pictures, and sometimes even in poetry. Of course, this kind of resume may be in demand if a person is applying for a job in a company for a corresponding creative position. Of course, this format of presenting information will be a positive factor for the candidate. However, this is rather an exception. As a rule, due to his profession, he is conservative. In his attitudes, the invariable rule is that if the candidate is worthy of the desired position, he will find a way to present facts about himself within the framework of a standard, but at the same time informative scheme.

Achievements in resume structure

How to reflect achievements in a resume in terms of the structure of this document? Experts recommend not delaying the presentation of facts in accordance with the algorithm for presenting information. Personal achievements in a resume should go immediately after information about responsibilities at previous jobs. Regarding the content of the relevant section, as we said above, specifics, numbers, facts. No general phrases like “gained invaluable experience while solving assigned tasks.”

What would be a sample scenario for highlighting accomplishments on a resume? For example, a sales consultant? The facts can be reflected this way. First we write: “Work at such and such an enterprise, in such and such years.” The line below: “Developed an algorithm for communicating with customers, which allowed us to increase smartphone sales by 20%.” Even lower: “Sold more than 300 iOS devices in 4 months, while the department average was 100 devices.”

If the task is to reflect the achievements of an accountant in a resume, then the algorithm may look like this. First - place of work, position, deadlines. A line below: “Ensured error-free reporting.” Even lower: “Transferred accounting completely into electronic format using digital signature.” What about problem solving? And we also reflect this: “We made adjustments to the mechanism of interaction with the Federal Tax Service, which allowed us to avoid errors in recognizing file formats.”

Types of achievements

What other examples of achievements can be on a resume? There are a lot of options. Both exclusively professional achievements can be reflected in the resume, and, for example, those that are related to the business development strategy of the employing company. At the same time, achievements of the first type may well predetermine the second. In the first case, you can write: “I have mastered three such and such programming languages.” In the second: “I created an IT product that allowed the company to enter the international market.”

When achievements are still ahead

Of course, it is possible that it is problematic to give examples of achievements in a resume due to their small size or because there is nothing special to brag about yet. In this case, experts recommend that the document at least reflect a sincere desire for numbers that are worth talking about out loud. For example, if we are talking about describing achievements in the resume of a retail salesperson, then it is quite acceptable to comment on previous work experience as follows: “Regularly practiced sales using Neil Rackham’s SPIN method.” The desire to master an effective technique in itself can be almost a greater advantage for a future employer than the successful results of its application. Therefore, if a person has not yet decided what achievements can be reflected in a resume, what to write as an alternative, we now know.

Reliability is the main criterion

When presenting facts, especially those related to regalia, the candidate is obliged to write the truth. Even if there is a temptation to paint inflated figures, for example, on sales. Or the pace of implementation of such and such solutions. An experienced HR specialist can check the achievements that a sales manager reflects in his resume without any problems. And therefore, experts advise candidates: it is better to forget to enter some facts than to indicate unreliable ones.

Error in wording

Experts note an interesting fact. Many candidates are confused by the terminology that requires the correct presentation of information about achievements on a resume. What types of cases are most common? Many HR specialists believe that this is either a conscious or an involuntary substitution of the concept of “achievement” with another, which sounds like “job responsibility.”

Let's study a few examples.

Many candidates write comments in their resumes like: “I performed high-quality work related to the timely sale of goods.” Or, for example: “Stably performed tasks related to software compilation.” Essentially, this is a reflection of the positions held. It is therefore extremely important to distinguish between responsibilities, functions, and achievements in your resume. Subjectivity in determining performance criteria is undesirable. It is necessary that the HR manager shares the candidate’s vision that such and such a fact is an achievement, and not a job description.

There are other interesting points of view regarding this aspect. Some experts, for example, believe that one of the criteria for recognizing a person’s achievement may be going beyond the scope of one’s job duties. Of course, if in this case we are not talking about a direct violation of production instructions. A good example: if a person, working, for example, as an office manager, encourages colleagues to take advanced training courses and organizes a joint trip to them after work. A new employer may well like this. And a manager may well reflect this fact in his resume. Achievements of this nature can significantly influence a positive decision on the employer’s choice of this candidate.

Achievements must be relevant

An important aspect is the relevance and relevance of the facts that the candidate presents in the relevant documents. It is also important to consider from the point of view of how to correctly present achievements in a resume. What should a candidate write so that the HR manager considers the information relevant and up-to-date?

First of all, you need to pay attention to the timing. Many skills tend to be forgotten over time. For example, if a person managed to master the 1C program, for example, 4 years ago, but did not reflect in his resume the fact that he had used it until recently, then the HR manager may not count the corresponding skill. Likewise, there are skills that require practice to master reliably. That is, if a person, relatively speaking, studied the 1C program in courses literally a month before submitting a resume, then he, most likely, simply did not use it in a real production environment. And in this case, the relevance of the skill is low. The manager probably won't count it either.

Of course, information about achievements should be as closely related to the intended position for which the candidate is applying. That is, the corresponding section of the resume should be targeted. By the way, the candidate’s ability to correctly place emphasis in presenting facts relevant to work experience is a significant plus for the HR manager. Even if, perhaps, some information about achievements seems rather modest to an HR specialist, the very fact that they are applied to the place is likely to play a positive role for the candidate. In turn, undeniably high-quality results, but not in line with the vacancy profile, will quite possibly make the HR manager doubt the prospects of hiring the person who reflected the relevant information in the resume.

Evidence of realism

Let's study one delicate nuance. We talked above about the fact that it is unacceptable to indicate lies in your resume. However, close to the presentation of false information is the tactic of reflecting in the relevant document facts about achievements that may seem dubious to the HR manager due to their amazing effectiveness. And this despite the fact that the candidate writes the pure truth. Moreover, the remaining components - responsibilities, functions, achievements - are built into the resume very competently. How can this be?

Here everything comes down to the subjectivity of the perception of facts. The fact is that a person, working, for example, as a sales manager, increased the sales dynamics of a certain product not by 20%, but by 320%. And if he indicates the second number, then it is quite possible that the HR specialist simply will not believe him. What if this type of achievement is true? Experts advise: there is no need to be modest in any case. Facts of this kind cannot be excluded from labor achievements. But they must be accompanied by a primary evidence base - one that, at a minimum, will force the HR manager not to put the resume aside as containing clearly fictitious information.

What options might there be? It is quite acceptable, for example, to accompany a phrase that reflects figures of 320% with a comment like: “Due to the successful implementation of a combined sales technique using the SPIN method and Steve Shiffman’s strategies, it was possible to increase the company’s turnover by 320%.” It will be more believable.

Another great option is to accompany your resume with a recommendation. Ideally, from a former boss or a well-known specialist in the industry, which will reflect praise for the candidate for precisely that same 320%. Then any HR specialist, even the most conservative ones, will believe what is written in the resume. Recommendations, by the way, are an excellent addition to the corresponding document in all cases. So it won't hurt to stock up on them anyway.

Resume (CV)- this is your business card, the correct composition of which determines whether you get the job you want or not. It is very important to approach writing a resume responsibly, because it can be the decisive factor in hiring you for a job.

In this article, we will look at specific skills and abilities for a resume, and also give you tips and recommendations for correctly filling out these resume fields. At the end of the article you can download a standard resume template.

If you are interested in the question, you can read more about it in the article.

Education, experience, positions held in previous positions are mandatory parts of a CV. It is unacceptable to write a good resume without describing the most important skills of a specialist. You need to describe these skills in such a way that a potential boss has an irresistible desire to hire not just anyone, but you.

1. Key skills and abilities for a resume

The correct approach to filling out this section of your resume will allow the employer to understand, even without personal communication, that you are exactly who he needs.

There are no common core skills that are suitable for any job or profession. Those who cannot formulate their own professional strengths can indicate the following skills and abilities:

• abilities for interpersonal business communication;
• organization and planning of working time;
• attention to detail;
• analytical skills necessary to find solutions to problem situations;
• showing flexibility;
• management skills
• business leadership skills.

Don't forget that an employer may only require some of these skills, which he usually specifies in his own job offer. It is much easier to reformulate the employer's requirements into your key skills.

2. Skills and abilities for sellers, consultants, secretaries, bank employees...

Applicants for sales positions, managers and consultants, as well as other positions that require regular communication with people, can indicate as their own skills and abilities:

• having successful experience in sales;
• time management skills;
• competent speech, ability to persuade;
• effective communication skills;
• finding an approach to the client and reaching compromises;
• ability to learn and perceive information;
• the ability to listen to the interlocutor and give him competent advice;
• display of tact and tolerance;
• creativity.

If you have information that the employer cooperates with foreign clients, knowledge of foreign languages ​​will be your advantage. Be sure to indicate this on your resume.

Service workers must possess the quality communication, analytical and decision-making skills required to provide care. Any activity of such employees must be aimed at satisfying the interests of the client, which requires the applicant to be results-oriented, able to work under personal pressure and initiative.

Also, the employer will certainly be attracted by the resume of a candidate who will have knowledge of foreign languages, own a computer, conduct business correspondence, be attentive and interested in the overall result of the company's work.

3. Leadership skills: manager, manager, director, administrator...

Employers check managers with special care, often placing exaggerated demands on them. Those who wish to take a management position should indicate the following skills as skills:

• ability to resolve conflicts;
• optimal organization of the work process;
• independent decision-making and responsibility for them;
• presence of critical thinking;
• efficiency of time and labor resources management;
• staff motivation skills;
• strategic thinking;
• effective negotiations;
• communication skills and the ability to build trust.

The applicant can add to this group those professional traits that he considers his strength.

In this case, professional skills and personal qualities must have a clear distinction, because the question about the applicant’s personal qualities will certainly come from the employer, and their identity with professional skills will not allow them to create a positive impression of themselves.

The list of skills can be supplemented by the ability to simultaneously perform several tasks, the ability to distribute responsibilities and control their implementation.

4. Skills and abilities for teachers leading seminars and trainings...

Slightly different skills and abilities should be characteristic of teachers leading seminar classes. Such people should be:

• capable of motivation;
• highly proactive and energetic;
• masters of concentrating people's attention on certain phenomena for the required time;
• flexible and patient;
• capable of organizing the work process.

In addition, you can specify that teachers must have competent speech and clear pronunciation, and be good interlocutors in personal communication.

The main task of this category of workers is to establish contacts.

5. Skills and abilities for technical specialists: programmers, system administrators...

For example, system administrators are required to monitor the operation of all company computers, which requires him to:

• carrying out diagnostic measures regarding subordinate equipment;
• constant monitoring of possible risks;
• proficiency in English at a technical level;
• ease of perception of information flows.

6. Skills and abilities for accountants, auditors…

Professionals who aim to obtain accounting-related positions must have a clear understanding of the employer's requirements. An accountant must have:

• analytical thinking;
• organizational skills to create a work algorithm;
• constant analysis;
• competent planning;
• increased attention to detail and detail;
• ability to determine the degree of priorities;
• identification of priority tasks;
• skills in working with representatives of regulatory authorities.

7. Skills and abilities - examples for lawyers

Workers in the field of jurisprudence can indicate in their resume:

• knowledge of legislation;
• skills in drafting contracts and documentation;
• use of legal electronic databases;
• ability to work with control authorities;
• search for compromise solutions;
• setting goals and striving to achieve them.

8. Special skills and abilities for a resume

Each of them is looking for an employee who will be motivated by the overall result, will show initiative and high energy in solving emerging issues, will be a pleasant and competent interlocutor, able to immediately make a decision, give an answer and be responsible for every word.

Applicants may indicate in their resumes:

• presence of leadership qualities;
• availability of technical knowledge;
• project organization and management skills;
• marketing abilities.

9. General skills and abilities

There are a number of general skills that professionals can possess. Their list is generalized and is not suitable for all specialties.

However, I think this list will be useful for you; perhaps you will find exactly the skills and abilities that you want to indicate in your resume. These include:

• foreign language proficiency (language and degree of proficiency);
• programming abilities;
• budgeting;
• competent business communication (oral and written);
• working with customer databases, including from the level of their creation;
• efficiency in searching for information;
• development of plans;
• analytical actions based on sales (including those performed by competitive organizations);
• procurement skills;
• skills in conducting inventory processes;
• availability of abilities in merchandising;
• work with commercial proposals;
• negotiation skills;
• training and motivating colleagues;
• making forecasts;
• pricing skills;
• direct sales skills;
• persuasion skills;
• telephone sales skills;
• skills in working with individual computer programs: Excel, Word, Photoshop, 1C, etc. ;
• ability to object;
• use of primary data;
• handling office equipment;
• development and implementation of advertising and market research campaigns;
• legal expertise;
• scrupulousness in preparing reporting materials;
• collection and preparation of statistical information;
• ability to organize processes;
• readiness for team work;
• independence of decisions;
• organization skills;
• ability to use persuasion methods.

Each individual specialty is characterized by certain abilities. Among those presented, there will certainly be those that suit you and the position that has become your choice. These skills can be used to include on a resume.

10. Correct compilation of a basic list of skills and abilities

Advice: when searching for the desired position, you should not limit yourself to a single resume; it is better to constantly modify it in relation to the vacancy. The presentation of skills on the main resume and the one you create for an individual position should be different.

In the main version of the CV, suitable for most positions, skills should be listed as follows: the “Skills and Achievements” column is the completion of the “Work Experience” column, i.e. skills are a consequence of professional experience.

Let's say you worked as a marketer and are now looking for a vacancy for this position, you need to write a list of the benefits that the new boss will receive by hiring you for this position.

Professional skills and abilities for a resume example for a marketer:

• conducting marketing research;
• analysis of the market situation and consumer desires;
• ability to develop ideas for assortments.

The list should not be very long and detailed - the main points will suffice. A recruiter reading your CV should understand that your main skills are a consequence of your professional experience, so don’t make things up. Let's imagine that you were a simple employee, and write that you know how to organize work. No one will believe you, and the recruiter will simply ignore you.

11. Don’t confuse the description of your abilities and personality traits

Punctuality, communication skills and responsibility should be indicated in the “About yourself” column. The “Skills and Achievements” column is needed only for information related to job obligations.

In the “Professional skills” section, you must indicate the basic skills acquired at your previous job or at a university. Here you can indicate your achievements. The section should reveal you as a specialist. In other words, this section should describe your “Qualifications”.

If you describe your skills, you will make your CV more attractive. After reading this section, the potential boss should clearly understand that the company needs you and you definitely need to be called for an interview. You need to attract him with your knowledge and abilities. If you want this to happen more often, listen to our advice:

• The “Qualifications” item should be placed exactly after the “Education” item. This is at least logical.
• This section must be modified for any new vacancy. You only need to record abilities that are suitable for the position you are looking for.
• Don't make yourself out to be one-man band, carefully indicating the entire list of its advantages. Indicate a few (4-8) key ones, that's enough. If you want to express some skills, you will have to sacrifice others.
• Initially, describe those abilities that are most consistent with the position you are looking for.
• Write the list in a way that is easy to read.
• You need to use the same definitions and phrases used by the potential boss in the ad.
• When describing skills and abilities, you need to start phrases with the words “have experience”, “know”, “possess”, etc.
• There is no need to write about your features; there is a special section for them in your resume.

Attention: so-called “headhunters” are looking for rare employees. They are generally not interested in the candidate's experience, they are looking for specific benefits provided to them.

12. Skills and abilities for a resume example for an HR director:

Ability to build communications within the company. Ability to quickly manage departments and projects. Organization of consultations and business trainings.

A new skill can be written from a red line, this will make your text easier to read, although it will take up more space. If you correctly describe your skills and abilities, this will significantly increase the chance that you will be called for an interview.

Although education and experience are a very important part of a resume, they cannot create the impression of the right employee.

It is not enough for a hirer to know where you studied and received professional experience. He needs to know exactly what you can do and how you can be useful to his company. So, correctly described basic skills greatly increase the likelihood of getting the coveted job.

Core competencies are the combination of your skills and abilities needed to accurately perform the job requirements presented to you. So carefully chosen and correctly worded phrases can help your resume stand out from many similar documents.

While working, try to gain skills, study additionally and get certificates. In this case, you will be able to really arouse the interest of the hirer and get a higher probability of being hired.

We hope these resume skills and abilities examples help you.

13. We indicate specific skills and abilities in the resume

Now imagine that you are writing a CV for a specific position in which you have a keen interest. Then the list of core skills should be treated as a list of specific, rather than general, skills.

Read the announcement very carefully. What do you need to be able to do to be hired for this position? Do these requests match your skills and experience? This must be indicated in the “Skills” column.

However, simply rewriting the requirements on your resume and framing them as your own skills is a bad idea. The recruiter will immediately guess that you have decided to take a “let it go” approach to your resume. Change this information, make it more specific, add something that was not specified by the employer, but could benefit this company.

For example, if you see a requirement - fluency in English, then mention the ability to organize obtaining a visa for the boss (if this is the case, of course). After all, if the employer and his assistants correspond in English, this may indicate that there are business partners from other countries, and in this case, the ability to organize a visa will arouse the interest of a possible boss.

Also remember that nowadays a recruiter will probably look for candidates using keywords, so you need to write a description of skills so that it contains phrases that are in the text of the job description.

Constantly writing a resume, I always recommend everyone to write achievements in their resume. This makes the resume stronger and more impressive, the applicant looks more respectable and you want to talk to him.

What achievements will give you on your resume

• Achievements will show you as a successful and productive person. You don't just work and fulfill your responsibilities, you lead the company to prosperity. You do it! Not your boss, but you!
• Professional achievements on a resume play into employers' egos. They also want you to increase their profits, reduce costs, speed up some processes, simplify, secure, invent, etc. Owners want these achievements and that's why they need you.
• Your successes show your responsibility and determination. I don’t like it when people in their resumes list their personal qualities as responsibility, determination, commitment... Such a list doesn’t say or prove anything, but your achievements do. These are indisputable facts that confirm that you are achieving your goals.
• Your accomplishments on your resume hint at your career and growth. They emphasize that you value and love your job and want to succeed in it, grow, and achieve more. This, in turn, is a subtle hint at a high salary and a serious position.

How to write achievements on a resume

Now let's figure it out How indicate your successes. I recommend following three rules.

1. Specifics

Personal achievements in the resume need to be formulated specifically - increased by 17%, accelerated by 6 seconds, trained 3 managers, wrote 74 articles, passed 4 audits, drew 23 advertising posters, etc. It doesn’t matter what units you measure, as long as your result is expressed in numbers.

If the result is difficult to measure, write without numbers and try to describe the essence.

If a person worked as a manager and ran advertising campaigns, then you can indicate participation in projects. For example, for six months I ran a vkontakte advertising campaign for the Fashionista magazine.

2. Linking achievements to the place of work

Usually the employer is interested in the last 2-3 jobs, so it is better to describe your successes specifically for them. Each place has its own list of achieved goals.

3. Compliance with the desired position

Very often in consulting, I come across the fact that people indicate achievements that are not suitable for future work. Many people confuse the level of manager and subordinate. For example, they are looking for a job as a chief accountant, but successes are written at the level of a junior economist. Or a person wants to get a job as a programmer, but before that he worked in his own business and describes his achievements at the highest management level.

So, what achievements should you include on your resume? If you are looking for a management job, make sure that your level of success is at a management level. If you are looking for a job as a line specialist, meet this level.

It doesn't matter what you did before, what matters is what you want to become now. Make your resume for your future job, rather than describe what you have now.

Examples of achievements in a resume

I want you to see not just examples of achievements on your resume, but also standard errors, so I made a sign in the style of “right - wrong.”

Think about how to describe achievements in your resume in a way that is tasty - look for good wording. This determines whether they will invite you for an interview.

Here are a few more examples of successes and achievements from real resumes:

• Organized the transition from GAAP standards to IFRS standards.
• Organized the merger of two CASCO/OSAGO databases into one database of a single format.
• Made the transition from 1C 7.7. on 8.2.
• Successfully passed 4 tax audits.
• I discovered a direct loss - selling products at prices below cost.
• Licensed 18 fuel filling stations.
• Took first place in terms of clothing models produced and sold in a year.
• Increased the base of regular English-speaking clients by 70%.

If the details of your work are a trade secret

If you are prohibited from sharing details of your work, metrics and numbers, then stay on the edge of what is possible. Anyway, tell us about your achievements - a little vague, without names, but tell us.

If you feel like there are no achievements

It seems to you. Everyone has success and to find it you just need to start looking for it. Perhaps you will not have super achievements and feats, but will end up with a modest list. Well, so what!? Everyone's success is different.

I want to make a reservation right away, there are a number of positions where achievements do not matter - cleaner, loader, handyman, cashier, fast food restaurant worker, driver, etc. If your job is listed as unskilled labor, do not write achievements. They will be superfluous there.

The “Results and Achievements” section of the resume, more than any other section, contributes to achieving the main goal - receiving an invitation to an interview.

Your professional results and achievements are your advantages over other candidates.

Moreover, this information increases the level of trust in you as a specialist and professional in your field who can be entrusted with a responsible task! This is especially important if you are applying for a leadership position.

Employers select candidates who can demonstrate that they are capable of achieving results and making a valuable contribution to the organization. They strive to deal only with bright professionals!

This is why it is so important to focus on describing the results and achievements in past jobs. Today, bare facts are not enough for employers. Therefore section "Results and achievements" should be on the resume of every specialist, and even those whose experience is quite limited!

We are not talking about any outstanding results. Achievement refers to any positive results that have been achieved through ability to achieve goals, initiative, or other special skills and knowledge.

How to make a list of your professional achievements?

When compiling a list of their own professional achievements, first-time candidates often find themselves stumped. At first it may seem that there are none. However, professional career consultants explain: achievements can be found in the experience of almost any candidate.

To make it easier for you to list your own accomplishments, try to answer all of the questions below.

• Are there any good reviews about my work?
• What can I do better than anyone else?
• In what situations do I take the initiative?
• Have I received thank you reviews or letters from clients or colleagues?
• Was it the case that I was trusted to carry out important assignments? How often did this happen? What were the results?
• Do I have any awards, promotions, titles (for example, employee of the month)?
• Have I been involved in any significant project (such as a new product launch)? What was my contribution?
• Have I ever completed a major project on time and on budget?
• Was it possible that, on my initiative, business processes were changed with a subsequent increase in efficiency?
• Did the company save time or money because of me?
• What are the 10 most important achievements in my life, and what skills helped me achieve these results?
• Do I have time to do all the things planned for the working day?
• Am I often able to complete tasks in less time than planned?

As a result, you should have a fairly long list of your strengths, as well as the results you achieved thanks to your most developed competencies. Now select the results and achievements that best fit the profile of the job for which you are writing a resume.

And if you still haven’t written the answers to the proposed questions, then it is strongly recommended that you take the time to do so right now!

Firstly, you will prepare information for your resume. Secondly, questions like: “What are your 5 strengths?” “Why should we hire you?”, and "Tell us about your achievements"- this is a classic interview.

In one form or another, these questions will definitely be asked during the interview, and you will have to give a reasoned answer to them, if, of course, you want to receive a job offer... Therefore, the answers to the above questions will provide you with invaluable help when describing professional results in a resume , and during the interview.

The secret formula “PROBLEM + ACTION = RESULT”!

After you have compiled a list of your achievements and strong professional qualities, you need to correctly describe them in the “Achievements and Results” section. This is where a very effective self-presentation technique comes to the rescue, called.

When describing your achievements, you need to briefly explain how it all started (problem or task), what actions you took to solve the problem, and what the result was. At the same time, it is important to make it clear to the employer what your role was in achieving the result.

Here are some examples of achievements that are described using the formula “Problem-Action-Result”:

“A new program for professional and career development of employees has been developed, resulting in an increase in non-material motivation of staff and a decrease in staff turnover by 11%” (personnel Management)

“Daily processing of more than 85 requests to the technical support service with a successful resolution of 95% of problems encountered by clients” (technical support specialist)

"Won two awards last year for excellent customer service" (service worker)

“I helped the loan processing manager make phone calls to potential clients. As a result, the volume of loans issued increased by 17%. (assistant credit manager)

“A new production process management system has been developed and implemented, increasing production volumes by 20% and reducing costs by 8% (saving more than 4 million rubles monthly)” (production technologist)

“I have developed an effective methodology for finding and attracting new clients. Trained sales representatives in effective sales techniques. As a result, the volume of concluded transactions increased by 16%, sales volume by 21%" (Head of Sales Department)

As you may have noticed, in almost every example there is a result that can be objectively measured, quantified. When results are described in this way, they inspire more confidence in the recruiter than unsubstantiated claims.

Therefore, it is important to avoid a common mistake. Achievements should not be described simply as statements of fact, such as this: “Increased such and such company indicator by 30%”. What a fantastic number is this? 30% ? Where did she come from?

To ensure that this formulation arouses greater interest and confidence in your candidacy, never forget about the formula “Problem-Action-Result”. In the example given, the first two components of this formula are missing.

Let's consider the option of working with a production technologist. This implies problem- inefficiency of technology. process. Eat action- development of a new production management system. And there is result- an increase in volumes by 20%, as well as costs reduced by 8% - saving money, and in fact - increasing profitability.

Results and achievements are described for each place of work separately - immediately after the description of responsibilities.

Finally, I would like to touch on another very important point for employment. This is the candidate's motivation to do this or that job. The professional achievements and results section helps to competently demonstrate to the company’s recruiter your motivation, and most importantly interest in my profession. Such candidates always have much more advantages over all other applicants and are more likely to receive invitations for interviews.

24 Sep 2012

A person who is seriously looking for a job is waiting for a call with an invitation to an interview in order to demonstrate his skills and knowledge. However, in order to be called to a meeting, your resume must be of interest to the employer. To do this, the applicant must fill out all the points correctly and competently.

As a rule, the “major achievements” item in a resume raises many questions among applicants. Candidates are at a loss for fear of appearing immodest. As a result, at best there will be one line indicated in this paragraph, at worst there will be a dash. Let's take a closer look at what to write in your achievements and why it is necessary.

Why does an employer need to know about your achievements?

To begin with, it is worth noting that if the employer is interested in this, then it is important and this point should not be left empty. Of course, your experience and skills play a major role in your resume. However, from this information it is impossible to understand how proactive a worker you are, how successfully you coped with your responsibilities and whether you are able to evaluate your successes.

The word achievement means setting a clear goal and obtaining the final result. This point will tell you how goal oriented and conscious you are. If your professional achievements have been recognized by management, please include this information in your resume. Emphasize that you were noticed, you were able to stand out among your colleagues.

It is also useful for candidates themselves to evaluate their achievements at work. From time to time, evaluate your experience and think about what you really did for the company and for your professional development. This will help you determine your future career path.

So, the main responsibilities of the “resume achievements” function are as follows:

How much have you improved your skills as a professional during your career;

Are you able to take responsibility;

Can you evaluate your progress;

Are you a goal-oriented person?

It is advisable that your answers correspond to the specified points.

How and what achievements should I list?

As you begin filling out this item, answer the following questions:

How much benefit have you brought to the company since you started?

What interesting experience did you take away from this?

Think about what significant project you have completed?

Are you trusted with work that goes beyond your responsibilities?

What were you praised for at work?

What successes did your management note?

Even in the most routine work, significant events can occur. Demonstrate your willingness to solve all tasks until the final result. For example, using effective words and expressions: not “I made successful reports on working with clients,” but “I made the work of creating reports on working with clients as effective as possible,” not “implemented” but “implemented.” In other words, describing a completed process.

Also, employers evaluate results presented in numbers more effectively. For example, he increased the number of transactions by 100%, brought 20% of new clients to the company, conducted 50 trainings for new staff, etc.

Don't write blurry. The “achievements” section of your resume should be clearly structured, like other points. For example:

Trained 10 new sales managers;

Established office life support from scratch. Concluding contracts for the supply of water, lunch, and also with a cleaning company.

Created a database for maintaining incoming and outgoing mail, where recipients and senders could track the status of their letters and documentation. As an achievement, I can note that not a single document was lost during my work.

Please note that if your achievements at work are a trade secret, and you cannot indicate indicators and figures, then you should indicate the information more vaguely, without violating your agreement with your previous employer. When trying to impress a recruiter, don't break the law. And even at an interview you shouldn’t say, “Actually, this is a secret, but I’ll tell you.” How can you be trusted after this?

If you want to get a position at a level higher than your current one, in other words, you want your career to grow vertically, focus on the following:

Independent decision making;

Substituting for a manager during his business trips/vacations/illnesses;

Experience in planning, strategy development and management of ____ staff.

If you would like to horizontally develop your career, expand and change responsibilities and functions, then it is worth indicating the following:

Solved problems beyond the scope of my duties;

During my work, I learned programs (name the skills and knowledge that you acquired).

Phrases that should not be included in achievements

Increased the efficiency of the department. If this is your merit, describe in more detail how you did it, using numbers. This wording is vague;

Set up work from scratch;

He did his job well. These are not achievements, but your work responsibility;

I did not receive a single reprimand while working. Of course, you can be proud of this, but this information is definitely not for a potential employer;

Ensuring sales. Everything related to sales must be presented in numbers.

Such formulations convey that you simply went to work and carried out your duties, even without reprimands or tardiness. In your achievements, you should highlight the most striking moments and describe them.

What achievements should a retail employee write, sample

Retained clients during the crisis by developing an individual system of discounts and offers;

Increased the company's profit by 20% by expanding the network in the market;

Increased sales volume by 30%;

Four times became “Best Seller of the Month”;

Over the past year, he brought 50 new customers for our products to the company.

Of course, what exactly to write is up to you to decide when evaluating the result of your work. Our tips will help you formulate your thoughts correctly. After you have compiled a list of achievements, look through the eyes of a recruiter, will you be interested in such an employee? Or you will have questions and something remains unclear to you. Then you will understand what points need to be changed to attract the attention of a potential employer.